Terms of Service

These Terms of Service ("Terms") govern your access to and use of the PumpDocket platform, website, and related services (collectively, the "Service") operated by Steady Grove LLC ("Company," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms on behalf of yourself and the business entity you represent ("you" or "Customer").

1. Service Description

PumpDocket is a business operations platform for septic service companies. The Service includes dispatch management, route sequencing, recurring service scheduling, job tracking, invoicing, payment collection, compliance record keeping, customer communications, and related operational tools. The specific features available to you depend on your subscription plan.

2. Account Registration and Eligibility

• You must be at least 18 years old and authorized to bind the business entity you represent.
• You must provide accurate and complete registration information and keep it current.
• You are responsible for all activity that occurs under your account, including activity by team members you invite.
• You must promptly notify us at support@steadygrove.com if you suspect unauthorized access to your account.

3. Account Security and Access

• Keep login credentials confidential and unique to the Service. Do not share credentials between team members.
• Use the role-based access controls provided to limit team member permissions appropriately for their responsibilities.
• You are solely responsible for managing team member access, including promptly revoking access for individuals who leave your organization.

4. Subscription Plans and Billing

Subscription terms, pricing, payment, cancellation, and refund policies are described in our Billing & Cancellation Policy, which is incorporated into these Terms by reference. In summary:

• All plans are billed month-to-month with no annual commitment required.
• New accounts begin with a free month. A card is collected at signup but not charged during the free month. On day 31, your selected plan auto-bills.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days' notice. Price changes do not apply retroactively to the current billing period.

5. Your Data — Ownership and Portability

You own your data. All operational data you enter into PumpDocket — including customer records, job history, invoices, compliance documents, and communication logs — remains your property. We do not claim ownership of your data.

• Data access. You may export your data at any time using the export tools provided within the Service.
• Data portability. Upon written request, we will provide a machine-readable export of your account data within 30 days.
• Data after cancellation. We retain your data for up to 90 days after account cancellation to allow for reactivation. After that period, data is permanently deleted unless a longer retention period is required by law or regulation.
• License to operate. By uploading data to the Service, you grant us a limited, non-exclusive license to use that data solely for the purpose of providing, maintaining, and improving the Service for your account.

6. End-Customer Data and Communications

When you use PumpDocket to store information about your customers or to send communications (email, SMS) to your customers:

• You are the data controller for your end-customer data. You are responsible for obtaining any necessary consents from your customers for data collection and communications.
• You must comply with all applicable laws governing electronic communications, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any state-specific requirements.
• We act as a data processor on your behalf and will only use end-customer data to deliver the Service as instructed by you.
• You are responsible for the accuracy of customer contact information and for honoring opt-out requests from your customers.

7. Compliance and Regulatory Data

PumpDocket provides tools for recording disposal manifests, inspection reports, and other environmental compliance documentation. These tools are provided as operational aids. The Service is not a substitute for legal counsel or independent regulatory research. You remain solely responsible for:

• Ensuring compliance with all applicable federal, state, and local environmental regulations.
• The accuracy and completeness of compliance data entered into the Service.
• Maintaining any records required by regulatory authorities, including retaining copies outside of the Service if required.
• Independently verifying that the regulatory references, retention periods, reporting deadlines, and other jurisdiction-specific information displayed in the Service are current and accurate for your operating jurisdiction.

Regulatory information provided by the Service. The Service displays state-specific regulatory information, including regulatory body names, governing regulation citations, manifest requirements, retention periods, discrepancy thresholds, and registration requirements. This information is researched from publicly available regulatory sources and is provided for informational purposes only. It does not constitute legal advice. Regulations change, and the information displayed may not reflect the most current requirements. You should consult your state regulatory agency or a qualified attorney to confirm requirements applicable to your operation.

Compliance features. Certain features of the Service — including discrepancy detection, retention enforcement, registration expiry warnings, and trip ticket generation — rely on jurisdiction-specific data that may contain errors or become outdated. These features are tools to assist your compliance efforts, not guarantees of compliance. The Company is not liable for any fines, penalties, or regulatory actions resulting from errors or omissions in the regulatory data used by these features.

PumpDocket does not guarantee that use of the Service satisfies any specific regulatory requirement.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Use the Service to send unsolicited bulk communications (spam) or to harass any person.
• Upload malicious code, viruses, or any material that could harm the Service or other users.
• Resell, sublicense, or redistribute access to the Service without our written consent.
• Use automated tools to scrape, crawl, or extract data from the Service beyond what is permitted by your account.

9. Third-Party Integrations

The Service supports integrations with third-party platforms, including Stripe, QuickBooks, and Twilio. When you enable an integration:

• Your use of the third-party service is governed by that provider's own terms and privacy policy.
• You authorize the exchange of data between PumpDocket and the third-party service as necessary to operate the integration.
• We are not responsible for the availability, accuracy, or conduct of third-party services.
• You may disconnect integrations at any time through your account settings.

10. Intellectual Property

The Service, including its design, code, documentation, trademarks, and all related intellectual property, is and remains the property of Steady Grove LLC. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service in accordance with these Terms.

You may not copy, modify, or create derivative works based on the Service or any part thereof. You may not use the PumpDocket name, logo, or branding without our prior written consent.

11. Service Availability

We strive to maintain reliable, uninterrupted access to the Service, but we do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make commercially reasonable efforts to provide advance notice of planned downtime.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will meet your specific requirements, that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. You use the Service at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Steady Grove LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use the Service, regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Steady Grove LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service or violation of these Terms.
• Your violation of any applicable law or regulation, including environmental, communications, and data protection laws.
• Your collection, storage, or use of end-customer data.
• Any dispute between you and your customers.

15. Termination

• By you. You may cancel your account at any time through the in-app cancellation flow or by contacting support@steadygrove.com. Cancellation takes effect at the end of the current billing period.
• By us. We may suspend or terminate your access to the Service immediately if you breach these Terms, engage in conduct that threatens the security or integrity of the Service, or fail to resolve a billing issue after reasonable notice. We may also terminate inactive free accounts after 12 months of inactivity.
• Effect of termination. Upon termination, your right to use the Service ceases. Sections 5 (Your Data), 10 (Intellectual Property), 12 (Disclaimer), 13 (Limitation of Liability), 14 (Indemnification), 17 (Governing Law), and 18 (Dispute Resolution) survive termination.

16. Modifications to Terms

We may revise these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you may cancel your account before they take effect.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-law provisions. Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Minnesota, and you consent to personal jurisdiction in those courts.

18. Dispute Resolution

Before initiating any formal legal proceeding, you agree to contact us at support@steadygrove.com and attempt to resolve the dispute informally for at least 30 days. If the dispute cannot be resolved informally, either party may pursue remedies available under Section 17.

19. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyberattacks, pandemics, or labor disputes.

20. General Provisions

• Entire agreement. These Terms, together with the Privacy Policy and Billing & Cancellation Policy, constitute the entire agreement between you and Steady Grove LLC regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. We may send notices to the email address associated with your account. You are responsible for keeping your contact information current.

21. Contact

Questions about these Terms:

• Email: support@steadygrove.com
• Entity: Steady Grove LLC